Processing your order
We aim to process and ship orders within 48 hours of payment whenever possible. Processing time is separate from the carrier's delivery estimate. Please contact us before ordering if you need an item by a specific date.
United States shipping
Domestic orders within the United States ship free of charge, typically through USPS. The available shipping options are shown at checkout.
International shipping
We offer international shipping to supported destinations through Shopify Managed Markets, powered by Global-e. Available services may include DHL eCommerce, DHL Express, and FedEx. The options offered depend on the destination, the items in your order, and carrier size, weight, and value limits. Shipping prices and any available delivery estimates are shown at checkout.
DHL eCommerce shipments begin with USPS in the United States before being transferred to DHL. Delivery in the destination country may be completed by a local postal or delivery partner. DHL Express is a separate express service.
Duties, taxes, and customs
For eligible Managed Markets orders, duties and import taxes are included in the prices or total shown at checkout. When checkout confirms that taxes and duties are included with no extra charges on delivery, those import charges are prepaid. Global-e is the merchant of record for Managed Markets purchases, as disclosed at checkout.
Some destinations or services do not support prepaid import charges. If checkout indicates that duties or taxes are not included, you may need to pay import duties, taxes, and applicable clearance or brokerage fees before delivery. Please contact us before purchasing if the treatment of these charges is unclear.
We declare shipments accurately using the order value and applicable product information. We cannot mark purchases as gifts or reduce their declared value. Customs inspections and carrier delays can affect delivery even when import charges are prepaid.
Delivery details and assistance
Please provide a complete, accurate delivery address and a working phone number for international orders. Delivery estimates are estimates rather than guaranteed arrival dates.
For shipping questions, unexpected import-payment requests, delayed or damaged shipments, or address corrections, contact info@recoverycollectibles.com with your order number. If an item arrives damaged, please keep the packaging and take photographs so we can help investigate. Returns and cancellations are addressed in our Return and Refund Policy and applicable consumer rights.
